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Job Description
- Respond to requests for technical assistance in person, via phone and E-mail.
- Diagnose and resolve technical hardware and software issues
- Install and test computers, printers; configuring operating systems, and application software packages
- Identifying problems, analyzing, troubleshooting and providing incident resolution using technical knowledge, Action Plan, documented procedures, and available tools.
- Develop and update technical documentation for users and IT teams.
- Research questions using available information resources
- Advise user on appropriate action and Follow standard help desk procedures.
- Create Documentation and Other duties as assigned.
- Improve your skills for training end user
Job Requirements
- Education Major: BSC in Communication Engineering or Computer Sciences.
- Experience: 1-3 year
- Certification: (A+,CCNA,MCSA) are Plus
