Online Community Manager
O2 MEA -
Heliopolis, CairoPosted 8 years ago36Applicants for2 open positions
- 24Viewed
- 17In Consideration
- 6Not Selected
Job Details
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Job Description
- Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.
- Utilize social listening tools to generate insights
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Review user generated comments and posts in a quick and timely manner
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
- Enforce the Social Media Guidelines as defined by the brand.
- Escalate User Generated Content, where appropriate, to internal and client stakeholders
Job Requirements
- 0 - 2 years of relevant experience
- Ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Understanding of popular social networks – design, functionality, users
- Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects
- Proficiency in PowerPoint and presentation tools and skills
- Exceptional communication skills within the agency team
- Excellent verbal, written, and presentation skills
- Fluency in both Arabic and English
