Credit Controller

• Sales orders release on timely manner (Hourly)
• In regular contact with active customers
• Collections of outstanding accounts as per due dates/terms
• Recommend credit limit increases/decreases based on trading history and market feedback
• Develop a professional relationship with the customer (friendly but firm)
• Communicate effectively internally and externally

PRINCIPAL ACCOUNTABLITIES

The challenge will be for you to enable maximum sales (while minimizing risk); You are also required to create relationships with our customers. Apart from the above, the following will also be required: 

• Follow up with customer in advance to secure payments, so that accounts are not placed on credit hold. Also, pre-warn the customer and sales team that shipment will be stopped if payment is delayed.
•  If payment is still not resolved, raise it with Credit Manager (CM) and get approval to put the account on Credit-hold. Inform sales and customer.
• Monitor daily collection through daily bank balance report and ensure targets are met.
• Analyse debtor’s ledger on a daily basis so that every account is covered at least once in a week. Identify accounts which are ageing and follow up with customers for payment.
• Resolve disputed accounts and escalate in unresolved within 45 days from invoice date to the Credit Manager
• Review disputed transactions and arrange to issue credit notes with the relevant sales team
• Credit clear all sales orders within credit limits and within trading terms. All other orders should be referred to Credit Manager and sales team.
• Review list of orders waiting on payments and list of orders on credit hold and take necessary action
• Meet set targets and contribute towards company objectives
• Complete over trading request once the customer’s credit limit is exceeded. If this happens on regular basis, then request the audited financials and once secured, work with credit manager for a credit limit increase.
• Follow up with direct shipments which must have CC’s approval prior to shipping the goods (Not UAE related).
• Allocate an amount of time to unallocated credits
• Highlight pending shipments to sales and customers and follow up
• Software licences must be credit approved before orders are placed on the vendor/shipped to the end use
• Review the non recognised bank transfers and follow up
• When requested, to visit customers when required to resolve disputes , review account status and address any customer concerns
• And other tasks that may be assigned to you by the credit manager and the director of finance