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Job Description
As a customer service adviser in a bank or building society branch, you would be a customer's first point of contact. If you enjoy talking to a wide range of people and you are interested in finance, this job could be perfect for you. - See more at: https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/bankingcustomerserviceadviser.aspx#sthash.uHdDmThf.dpuf
As a customer service adviser in a bank or building society branch, you would be a customer's first point of contact. If you enjoy talking to a wide range of people and you are interested in finance, this job could be perfect for you. - See more at: https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/bankingcustomerserviceadviser.aspx#sthash.uHdDmThf.dpuf
As a customer service adviser in a bank or building society branch, you would be a customer's first point of contact. If you enjoy talking to a wide range of people and you are interested in finance, this job could be perfect for you. - See more at: https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/bankingcustomerserviceadviser.aspx#sthash.uHdDmThf.dpuf
As a customer service adviser in a bank or building society branch, you would be a customer's first point of contact. If you enjoy talking to a wide range of people and you are interested in finance, this job could be perfect for you. - See more at: https://nationalcareersservice.direct.gov.uk/advice/planning/jobprofiles/Pages/bankingcustomerserviceadviser.aspx#sthash.uHdDmThf.dpuf
Your job could include:- Processing cheque, cash and direct debit payments and withdrawals
- Setting up and maintaining customers’ accounts
- Dealing with enquiries
- Promoting and selling financial products and services to customers (if you have approval to do this)
- Using a computerised system to update account details
- General administration tasks such as maintaining records, opening post and sending letters to customers
- Operating UK and overseas currency tills
- Helping customers with loan and mortgage applications.
Job Requirements
To become a banking customer service adviser, you will need to have:
- Excellent communication and 'people' skills
- The ability to work as part of a team
- Honesty and reliability
- Good maths skills
- Accuracy and attention to detail
- The confidence to sell financial products to customers
- Good computer skills
- A willingness to work flexibly
- Discretion, to deal with confidential information
