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Job Description
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Assist with onboarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Job Requirements
- Bachelor’s Degree in Information Systems, Business, Communications or related field
- CISCO Certified Network Associate (preferable)
- Very good English