Job Details
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Job Description
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Track, follow-up and resolve customer’s outstanding issues timely
- Analyze and resolve customer complaints and provide appropriate corrective actions.
- Provide customers with product and service information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs
- Produce call reports
Job Requirements
- Bachelor degree from reputable university
- 0-2 years of Experience
- Fluent written & spoken English
