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Customer Service Administrators - Cairo

Harvest British College
Cairo, Egypt
Posted 9 years ago
246Applicants for8 open positions
  • 240Viewed
  • 143In Consideration
  • 97Not Selected
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Job Details

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Job Description

  • Welcomes visitors by greeting them, in person or on the phone
    Maintains a cheerful and helpful personality
  • Introduces our course packages to clients face to face or by telephone
  • The administrator runs the daily operation of the training class “Class Profile” which includes: (taking attendance and submitting scores …etc.)
  • Process Courses and books payment receipts, and checks the receipts against his/her books storage
  • Preparing a daily spreadsheet for all payments, and send it to the accounting department on daily basis.
  • Manages the class logistics: (Tools, electronics, class bookings) and report any damages to the management.
  • Dealing with the feedback provided by class participants and instructors, then inform the management with the results.
  • The administrator shall ensure that students contact information, and all other work spreadsheets are always up-to-date.
  • Submitting students transfer postponement requests (Class, Diploma or Branch transfer, and course or exam postponement)
  • The administrator shall always be prepared for emergencies (missing score sheets, exam copies … etc.) and have backups for all materials.
  • The administrator shall prepare a daily report about all day tasks, and send it to their supervisor for analysis and coaching purposes.

Job Requirements

  • Fresh Graduates and/or Max 1 year experience in training centers
  • A good command of English
  • Familiar with MS Office "Word, Excel and PowerPoint"
  • Have excellent communication skills.
  • Confident
  • Presentable
  • Customer oriented
  • Flexibility and commitment
  • Can work under pressure
  • Can work on shift basis

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