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Call Center Team Leader - French

Xceed
Cairo, Egypt
Posted 9 years ago
74Applicants for1 open position
  • 14Viewed
  • 0In Consideration
  • 14Not Selected
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Job Details

Experience Needed:
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Job Description

  • Ensure quality of service to the highest standards.
  • Utilize tools, resources and information to help CSR Team to perform effectively.
  • Improve and enhance communication channels within the team to ensure adequate update of information and data.
  • Monitor and enhance Team KPIs.
  • Provide feedback on CSR appraisal to Supervisors and generate CSRs performance reports.
  • Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development.

Job Requirements

  • Minimum 2 years’ experience as Team Leader
  • Fluent French (written and Oral)
  • Leadership and communication skills
  • Familiar with Online Databases:Good knowledge of Microsoft Office
  • Flexibility with shifts and working days
  • Excellent problem resolution and organizational skills
  • Possess a professional and positive attitude
  • Good command of English language

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