Call Center Team Leader - French
Xceed -
Cairo, EgyptPosted 9 years ago74Applicants for1 open position
- 14Viewed
- 0In Consideration
- 14Not Selected
Job Details
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Job Description
- Ensure quality of service to the highest standards.
- Utilize tools, resources and information to help CSR Team to perform effectively.
- Improve and enhance communication channels within the team to ensure adequate update of information and data.
- Monitor and enhance Team KPIs.
- Provide feedback on CSR appraisal to Supervisors and generate CSRs performance reports.
- Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development.
Job Requirements
- Minimum 2 years’ experience as Team Leader
- Fluent French (written and Oral)
- Leadership and communication skills
- Familiar with Online Databases:Good knowledge of Microsoft Office
- Flexibility with shifts and working days
- Excellent problem resolution and organizational skills
- Possess a professional and positive attitude
- Good command of English language
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