CRM Officer

Hassan Allam Properties -
Cairo, EgyptPosted 9 years ago

114Applicants for4 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Preferred Female with Picture
Deal directly with customers either by telephone or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaint
Obtain and evaluate all relevant information to handle units inquiries
Provide pricing and delivery information process requests
Organize workflow to meet customer time
Frames direct requests and unresolved issues to the designated resources
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactionsprovide feedback on the efficiency of the customer service process

General education degree or equivalent knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to typeknowledge of administrative proceduresnumeric, oral and written language applications product
Knowledge of administrative procedures
Numeric, oral and written language applications
Product knowledge