Job Details
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Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- Testing and evaluating new technology.
- Conducting electrical safety checks on computer equipment.
Job Requirements
- Bachelor of Engineering (Computer - Communications - Electronics).
- Bachelor of Computer and Information - Bachelor of Information Systems.
- Experience not less than two years in the field of information technology.
- Good knowledge of Network and related hardware components.
- Good knowledge of active directory and exchange.
- Good communication skills written and verbal, Hard worker, team player and fast learner.
- Candidates with related certifications like A+, N+, Server+, MCSE, MCITP / CCNA etc would be given higher priority.
- Apple Macintosh hardware and software maintenance.
