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Job Description
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more.
- Accurately process and record call transactions using a computer and designated tracking software.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Ability to understand Software Applications and deliver training to customers.
Job Requirements
- 4 - 6 years of experience in Information Technology field.
- Bachelor’s degree in Computer Science, Information Management Technology or Engineering.
- Males ONLY
- Cairo Governorate residents or near by are preferred.
- Good command of spoken, written and read English.
- Good Communication and Presentation skills.
- Knows IT
- Worked with networks (programs)
- Worked with hardware (Windows , Servers)
- Willing to understand Software Applications to deliver training to customers.
