Telemarketing Agent

Job Title: Telemarketing Agent
Department: Symantec sales unit
Direct reports:Sales

Main Job Tasks and Responsibilities

• Contact businesses and private individuals by telephone to promote products, services and/or charitable causesSolicit orders for goods and services over the telephone
• Explain the product or service to potential customers
• Deliver scripted sales pitch to the customer
• Adjust scripted sales pitch to meet needs of specific individuals
• Provide pricing details
• Handle customer questions
• Obtain customer information including names and addresses
• Record customer details including reaction to the product or service offered
• Receive orders over the telephoneInput order details into the computer system
• Record customer details and details of transaction
• Confirm orders placed with field sales representatives
• Obtain contact details of potential customers from sources including telephone directories and purchased lists
• Schedule appointments for sales staff to meet prospective customers
• Conduct customer and marketing surveys
• Answer telephone calls from potential customers who are responding to advertisementsContact customers to follow up on initial interaction