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Service Point Advisor

DHL Express Egypt
Cairo, Egypt
Posted 9 years ago
131Applicants for4 open positions
  • 86Viewed
  • 0In Consideration
  • 5Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

1. Job Purpose:
  • Serves front counter reception customers to meet DHL’s customer service and express center (retail) Objectives.


2. Principal Accountabilities:

  • Receive customers at front counter receptions and process shipments through DHL software.
  • Ensure all security procedures for all shipments received are followed up.
  • Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be Held for Collection.
  • Assure all customers receive service, which is prompt, friendly, courteous and helpful.
  • Provide customer feedback to others in the organization
  • Meet service level and response time objectives
  • Meet quality objectives
  • Perform customer identification
  • Perform shipment identification
  • Record sales leads and operation leads
  • Record customer complaints.
  • Make continuous work process improvements.
  • Revenue Generator

Job Requirements

1. Education:

  • Bachelor degree
  • Write & speak English fluently.
  • Computer literate and familiar with Word and Excel.

2. Knowledge, Skills & Experience:

  • Able to communicate and listen.
  • Sales awareness and telephone manner.
  • Use of own initiative and working with a team.
  • Product knowledge and understanding job responsibilities / procedures / quality / company values.
  • Problem solving.
  • Keyboard experience
  • Meeting customer needs and maximizing sales opportunities.
  • Positive enthusiastic and self motivated
  • Accurate and pays attention to detail
  • Prioritizing the workload / uses tools available.
  • Ability to work flexible hours as per front line roaster
  • Ability to work long hours as may be required by CS Manager / CS FL Supervisor
  • Take precautions for stress / computer related illnesses and preventing accidents

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