Associate Support Engineer
Sumerge -
Mohandessin, GizaPosted 9 years ago173Applicants for1 open position
- 33Viewed
- 0In Consideration
- 3Not Selected
Job Details
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Job Description
- Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc…
- Offer alternative solutions where appropriate with the objective of retaining clients’ business
- Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
- Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
- Provide guidance to clients in the use of products.
- Improve products performance by identifying problems; recommending changes
- Monitor and ensure compliance with service level agreements.
- prioritize and resolve open cases
- Improve client references by writing and maintaining documentation.
- Participate in development of client training programs by identifying learning issues
Job Requirements
- Fresh Graduate
- Excellent Command of English
- Customer service minded
- Solutions oriented with good problem solving skills
- Proper phone etiquette
- Ability to speak and write clearly and accurately
- Knowledge of relevant software computer applications and equipment
- Knowledge of customer service principles and practices
- Effective listening skills
- Willingness to co-operate with others and work to the greater good
- Multi-tasking capabilities
