Retail Sales Representative - Cairo

Position Title: Retail Sales Representative

Reporting to: Retail Team Leader

BASIC FUNCTION OF POSITION

§ Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets.

MAJOR DUTIES AND RESPONSIBILITIES

Customer Experience

Greet the customer on counter with warmth, courtesy & personalized greetingIn low traffic periods, meet the customer at the door (acting as greeter)Generating a proper queuing ticket for the customerFull customer need assessment by proper probing to identify the customer's needsOffering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segmentFulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complains in a positive mannerActing as customer's telecom advisorEnsure that the customer got all the needed service before leaving the counterFarewell the customer & invite him to revisit our storeProvide strong & updated product knowledge & competition's offers awarenessSupporting in maintaining the store's look & feel standards at all timesFull awareness & implementation of P & P

Operation

Accurately handle cashAccurately handle inventoryFull awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...)Interdepartmental communication to speed up the work's completionHandling opening & end of day operationProvide retail's junior staff with all needed operational supportSupport retail outdoor activities & events when required

Targets

Achieve sales targetsAchieve revenue targetsCross sell/up sell when applicable according to the customer's type/segmentAchieve customer experience targets