Job Details
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Job Description
Call Center Agent Job Purpose:
- By obtaining client information; determining eligibility; deliver the message; getting aim of the call.
- Deal with clients by making outbound phone calls or inbound calls.
- Determines eligibility by comparing client information to requirements and verifying this information.
- Establishes policies by entering client information.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new services descriptions; participating in educational opportunities.
- Accomplishes lead and organization mission by completing related results as needed.
Job Requirements
- FluentIn English Verbal Communication
- Phone Skills
- Listening
- People Skills
- Informing
- Customer Focus
- Customer Service
- Attention to Detail
- Professionalism
- Multi-tasking
