Customer Service Specialist

DealGamed is seeking a Customer Service Specialist to join our Customer Service team. A professional, customer oriented, and passionate team member who will be responsible for acting as a liaison between the company and its customers; interacts with the customers to provide them with information to address inquiries regarding products and services; assists with orders, account questions, complaints, and other queries; constantly and consistently exceeds the customer's expectations; and achieves DealGamed strategic objectives of providing a top class customer service and delighting our customers. This position is located in our Cairo office.

 

Main Responsibilities:

• Provide DealGamed customers' with all required information related to the company services and delighting our customers with a superior customer service.
• Provide guidance in areas of professional matters as requested or needed.
• Apply FCR concept for all customers’ inquires.
• Handle and retain all the customers’ complaints within the SLA.
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Follow up all customers related issues and provide timely accurate feedback to DealGamed customers and organization.
• Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold.
• Perform standardized activities and tasks efficiently and effectively. Prioritize and achieve multiple tasks and meeting deadlines.
• Open and maintain customer accounts by recording and updating account information.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.