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Job Description
- Handle all the communications with the client.
- Prepare digital and community building strategies.
- Provide day-to-day supervision and execution of client campaigns including (and not limited to) social media channel and community management, content creation, digital public relations, promotions, partnerships, blogging, online events, etc.
- Social media management – creating & managing brands presence through blogs, Twitter, Facebook, YouTube, and other strategically relevant online properties.
- Manage team resources and work closely with the Senior Account Manager to ensure campaigns are on strategy, time and targets.
- Customer relations – the Account Manager is often responsible for customer support – answering questions however they come in (e-mail, Twitter or phone) and managing any online feedback forums.
- Keep being updated with the social media trends and proactively plan for ongoing campaigns based on the social mood of the community. (And moderate the brainstorming sessions if needed).
- Ongoing account monitoring and preparing reports & feedback sessions.
- Offer key insights for improving strategies to enhance results
- Understand basic research techniques and methodologies and use them to support development/execution of client campaigns.
Job Requirements
- Reliability
- Adaptability
- Good interpersonal skills
- Organizational skills
- Communication skills
- IT skills
- Problem solving skills.
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