Job Details
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Job Description
Main Duties and Responsibilities:
- Installing and configuring hardware operating systems and applications.
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Doing the needed inspection to all received hardware Whether it is new hardware or used ones.
- Replacing and/or repairing parts as required.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Research required information using available resources
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Responding within agreed time limits to call-outs.
- Working continuously on a task until completion (or referral to third parties, if -appropriate).
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- Testing and evaluating new technology.
Job Requirements
Skill and Knowledge Qualifications:
- Proper phone etiquette.
- Ability to speak and write clearly and accurately.
- Knowledge of relevant software computer applications and equipment.
- Knowledge of customer service principles and practices.
- Effective listening skills.
- Willingness to co-operate with others and work to the greater good.
- Multi-tasking capabilities.
- Technical skills
- Organizational skills
- Communication skills
- Patience
- A logical mind
- Capable of working well under pressure
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