Job Details
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Job Description
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Job Requirements
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving,
- Market Knowledge
- Documentation Skills,
- Listening and Phone Skills
- Data analysis
- Multi-tasking
