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IT Analyst

Unilever
Alexandria, Egypt
Posted 10 years ago
103Applicants for1 open position
  • 18Viewed
  • 1In Consideration
  • 9Not Selected
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Job Details

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Job Description

  • The main purpose of the geography based IT Analyst role is to support the IT Manager within area of responsibility as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.
  • Key to role is to understand the key interfaces into Global IT Innovation, Service Lines & Service Delivery within scope of responsibility and to work effectively with these teams in the delivery of IT Services to the business.
  • The IT Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams.
  • The IT Analyst is responsible for supporting the delivery of key global and L&H services aligned with the operating model.
  • The IT Analyst will support the activation of Innovation within his/her area of responsibility including delivery of necessary L&H innovation aligned with overall IT Plan
  • The IT Analyst will partner with the business in best use of IT

Main Accountabilities:

  • The main purpose of the IT Analyst is to support the IT Manager in delivery of responsibilities. Within area of responsibilities 


The IT Analyst will:

1-Business Partnering:

  • Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

 

2- Innovation Activation 

  • Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
  • Undertake the relevant project execution activities to support Local Growth Programs working with Service Lines in the delivery of these projects

3- Legacy & Heritage Services: 

  • Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility 
  • Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
  • Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
  • Work with local vendors in delivery of application management of L&H Applications
  • Assist with communication and resolution of Incidents for L&H applications
  • Input to review of L&H services within area of responsibility and help develop action plans for these.
  • Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility

4- Existing Global It Services 

 

  • Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
  • Align with Unilever standard operating practise in delivery of IT Services
  • Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
  • Contribute to implementing key actions to address service improvement areas
  • Inputs to and helps define Geography demand for Services and communicates these to Service Lines
  • Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
  • Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
  • Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents

 

5-Escalate unresolved incidents on the basis of criticality to the IT Manager

  • In the Case of relevant incidents with core processes works together with the functions in order to activate BCP to minimize disruption
  • Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
  • Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

6- IT Costs, Procurement & Controls 

  • Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
  • Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
  • Supports hardware and software asset management activities as appropriate within area of responsibility
  • Supports process for procurement of computer hardware and software consumables

Job Requirements

  • Bachelor of Engineering – communications·
  • 2-3 years of Experience in Networks & Telecommunications.
  • (LAN + WAN)· VOIP knowledge is a must (voice over IP)

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