IT Analyst
Unilever -
Alexandria, EgyptPosted 10 years ago103Applicants for1 open position
- 18Viewed
- 1In Consideration
- 9Not Selected
Job Details
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Job Description
- The main purpose of the geography based IT Analyst role is to support the IT Manager within area of responsibility as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.
- Key to role is to understand the key interfaces into Global IT Innovation, Service Lines & Service Delivery within scope of responsibility and to work effectively with these teams in the delivery of IT Services to the business.
- The IT Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams.
- The IT Analyst is responsible for supporting the delivery of key global and L&H services aligned with the operating model.
- The IT Analyst will support the activation of Innovation within his/her area of responsibility including delivery of necessary L&H innovation aligned with overall IT Plan
- The IT Analyst will partner with the business in best use of IT
Main Accountabilities:
- The main purpose of the IT Analyst is to support the IT Manager in delivery of responsibilities. Within area of responsibilities
The IT Analyst will:
1-Business Partnering:
- Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
2- Innovation Activation
- Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
- Undertake the relevant project execution activities to support Local Growth Programs working with Service Lines in the delivery of these projects
3- Legacy & Heritage Services:
- Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
- Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
- Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
- Work with local vendors in delivery of application management of L&H Applications
- Assist with communication and resolution of Incidents for L&H applications
- Input to review of L&H services within area of responsibility and help develop action plans for these.
- Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility
4- Existing Global It Services
- Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
- Align with Unilever standard operating practise in delivery of IT Services
- Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
- Contribute to implementing key actions to address service improvement areas
- Inputs to and helps define Geography demand for Services and communicates these to Service Lines
- Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
- Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
- Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
5-Escalate unresolved incidents on the basis of criticality to the IT Manager
- In the Case of relevant incidents with core processes works together with the functions in order to activate BCP to minimize disruption
- Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
- Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved
6- IT Costs, Procurement & Controls
- Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
- Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
- Supports hardware and software asset management activities as appropriate within area of responsibility
- Supports process for procurement of computer hardware and software consumables
Job Requirements
- Bachelor of Engineering – communications·
- 2-3 years of Experience in Networks & Telecommunications.
- (LAN + WAN)· VOIP knowledge is a must (voice over IP)