Job Details
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Job Description
Job description：
- Collect and input the information of the customer fault mobile phone into the system, introduce the function of the mobile phone.
Main duties：
- The reception of the customer and the fault machine information input.
- The return of the customer fault machine.
- Keep the reception hall in order and guide the customer for their need.
- Responsible for the product display explanation.
- Handle customer problems.
- Non-warranty machine charges.
Job Requirements
Working relationship：
- Internal: All staff.
- External: Coordinated by the customer care team leader.
Work authorization：
- Subject to the customer care team leader.
- Improve customer reception quality
- Ensure that the customer information is accurate and true, ensure that non-warranty machine costs without mistake.
- Feedback to the Customer care team leader about the abnormal cases.
